Sabre® Red™ Workspace is the award-winning travel agency desktop unveiled by Sabre in June 2010. It's used by 120,000 travel agents in 114 countries. 

For Sabre® Red™ Workspace, Sabre was ranked No. 31 on the Information Week 500 list for business technology vision and innovation as well as the execution of IT practices.

Sabre won the Business Travel & Meetings Show Innovation Award for Sabre® Red™ Workspace, in the “Technology for Travel and Meetings” category.

Sabre® Red™ is a customizable workspace that provides flexibility to a travel agency to control which set of tools are visible and available to each individual agent. Agents see only those tools that are relevant to their workflow. Intuitive user experience is among it's USPs. 

I worked on creating the basic layout of the workspace with main task area and secondary tasks/ reference information panels. Created & managed experience design guidelines that was followed by all product teams to modify their existing products for making them available on Sabre Red.

Some of the innovative aspects of the new workspace were 
- Active Assistant Tools - during the agent’s workflow, the application presents the right tools at the right time.
- Unified Agent Notifications framework - all notifications are delivered at one place with only the most critical ones presented upfront.

Also worked on designing the experience of migrating from the older My Sabre web-based system to the desktop-based Sabre Red Workspace.

Also, designed the product used by Sabre Administrators and Agency Administrators to manage agents - their configuration, access, entitlements etc. 

We performed 2 rounds of usability testing - some in person and others remotely to test the new workspace with travel agents. Some major design decisions were made based on the outcome of these tests.