SITA, founded as Société Internationale de Télécommunications Aéronautiques, is the world's leading specialist in air transport communications and IT solutions. 

A suite of products was being developed under a multi-year USD200M+ programme to deliver the next generation of products for the air transport industry.

A 9-member globally distributed UX team supporting over 500+ developers in 5 countries was working on 10+ products. I was leading & managing this team to ensure a consistent & unified user experience across all products. 

Maintaining consistency of look, feel and behaviour across products being developed by multiple vendors in different locations is a challenge. 

A few ways this was addressed: 
- Creating UI standards & guidelines and UI patterns to be followed across product teams
- Evangelising the need for consistent user experience among other teams viz. development, testing, project management & business definition. Creating checklists to make it easy to play their part
- Setting up an enabling project that developed, owned and supported the library of common UI components & frameworks
- Developing specifications for screen layout & usage guidelines for UI components
- Tweaking the UX processes and governance structures 
- Setting up weekly reviews of all UI artifacts from different project teams for compliance to standards
- Defining templates for all UI deliverables and stencils/ widgets for prototyping